Khatamandu Privacy Policy

Spark Tech Solution Private Limited (“Spark Tech,” “we,” “us,” or “our”) is the parent company that operates Khatamandu (“Khatamandu,” “the Site,” “the Service,” or “the Platform”). This Privacy Policy applies to:

Khatamandu.com (including any subdomains of Khatamandu.com) and related websites (“the Site”);
Our mobile applications that incorporate this Privacy Policy (“Mobile Apps”);
Products and services offered under the Khatamandu brand or related names (“Services”).

This Privacy Policy explains how Spark Tech collects, uses, shares, and protects your personal information when you access or use the Site, Mobile Apps, and Services. By using Khatamandu, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect several types of personal information to provide and improve our services. This information is used to personalize your experience, optimize the platform, and ensure security. The information we collect includes:

Account Information

When you create an account with Khatamandu, we collect basic personal details:

Name: To identify you and provide personalized services.
Email Address: To communicate with you about your account, updates, and support.
Password: To secure your account and protect your privacy.

Usage Data

We collect data on how you use Khatamandu to improve our services and offer personalized experiences:

Interaction Data: Information on the features you use, how often you use them, and how long you spend on each page.
Navigation Data: Pages you visit, links you click, and your general movement through the Site or Mobile Apps.
Error Reports: Details about any issues or technical problems you experience, which help us resolve bugs and improve performance.

Device Information

To optimize Khatamandu for your device, we collect:

IP Address: Used to determine your location and protect against unauthorized access.
Device Type: Information on the device you're using (smartphone, tablet, desktop, etc.).
Operating System: The system running on your device (iOS, Android, Windows, etc.).
Browser Information: The type of browser you are using (Chrome, Safari, Firefox, etc.).

Payment Information

If you make purchases or transactions on Khatamandu, we collect payment details, such as:

Credit Card Information: Card numbers, expiration dates, and billing addresses.
Transaction History: Information about your purchases, subscriptions, and other financial transactions.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

Providing the Service

To allow you to register, create an account, and use Khatamandu.
To maintain and improve the functionality of the Site and Mobile Apps.
To process payments and manage your subscriptions, transactions, or purchases.

Improving the Service

To analyze trends and usage patterns to improve the user experience.
To develop new features, services, and tools for Khatamandu.
To monitor and fix technical issues that may arise.

Personalizing Your Experience

To offer content, recommendations, and notifications based on your preferences and behavior.
To adapt the Site and Mobile Apps to your device type, language, and region.

Communicating with You

To send important updates, such as changes to your account, service status, or this Privacy Policy.
To send marketing emails, promotions, or newsletters if you have opted in to receive them.
To respond to customer service inquiries, support requests, or complaints.

Security and Protection

To safeguard Khatamandu from fraud, abuse, or security breaches.
To enforce our terms of service and prevent misuse of the platform.
To comply with legal and regulatory obligations.

Legal Compliance

To fulfill legal obligations, such as responding to subpoenas or complying with regulatory requirements.
To protect our legal rights, or the rights of others, in case of disputes or legal action.

3. Sharing Your Information

We may share your personal information in certain situations:

With Service Providers

We work with third-party companies that help us operate and improve Khatamandu, including payment processors, hosting services, and analytics providers. We may share your personal information with these third parties to help deliver and maintain our Services. These providers are required to maintain the confidentiality and security of your data.

With Legal Authorities

We may disclose your information to law enforcement, government agencies, or other third parties when required by law or to protect our rights. For example, if we receive a subpoena, court order, or other legal request, we may disclose your personal information.

With Your Consent

In some cases, we may share your personal information with third parties if you explicitly consent to it. For example, we may share data with business partners or collaborators if you opt-in to specific offers or promotions.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, firewalls, and secure servers to safeguard data. However, no data transmission method over the internet or storage method is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example, we may need to retain payment information for tax or accounting purposes. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

As a user of Khatamandu, you have the following rights concerning your personal data:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: If your personal information is incorrect or incomplete, you have the right to request that we update it.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You may object to certain uses of your personal information, such as for marketing purposes.
Data Portability: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.
Withdrawal of Consent: You have the right to withdraw consent at any time if we process your data based on consent.

To exercise any of these rights, please contact us at info@khatamandu.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to how we collect, use, or share your personal information, we will notify you by posting the updated Privacy Policy on our website and, where appropriate, providing additional notice via email or within the Service itself.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@khatamandu.com
Address: Spark Tech Solution Private Limited, Bouddha-6, Kathmandu, Nepal